Satisfaction is guaranteed. You can return unopened (or opened but essentially unused) items in the original packaging within 15 days of your purchase. Please email hello@littletreelabs or call 423-641-8070 to request a return shipping label. Reference your order number in the email. Once we receive the returned product, we will provide a refund or exchange if desired. Note> Returned items opened or unopened are disposed of and not reused or resold.